Chaturai — Terms of Service

Effective date: 11 April 2026
Last updated: 11 April 2026

1. Introduction

1.1 These Terms of Service ("Terms") govern your access to and use of the Chaturai browser extension, the website tooltera.com, and any related services (collectively, the "Service").

1.2 The Service is provided by an individual operator based in Bangladesh (the "Operator," "we," "us," or "our"). References to "we" throughout this document refer to that individual operator.

1.3 By installing, accessing, or using the Service, you ("you" or "User") agree to be bound by these Terms and by the Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not install or use the Service.

2. Eligibility

2.1 You must be at least thirteen (13) years of age to use the Service.

2.2 If you are a resident of the European Economic Area, the United Kingdom, or any other jurisdiction that requires a higher minimum age for digital services consent, you must be at least sixteen (16) years of age.

2.3 By using the Service, you represent and warrant that you meet the applicable age requirement and that you have the legal capacity to enter into these Terms.

2.4 If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. The Service

3.1 Chaturai is a browser extension that helps you organize conversations on supported third-party AI platforms (including ChatGPT, Gemini, Grok, and Claude) through features such as folders, tags, snippets, multi-account grouping, and optional cloud synchronization.

3.2 Chaturai is not affiliated with, endorsed by, or sponsored by OpenAI, Google, xAI, Anthropic, or any other AI provider. All trademarks and product names are the property of their respective owners.

3.3 The Service does not provide AI functionality itself. It organizes your interactions with third-party AI platforms that you independently access using your own accounts.

4. Your Account

4.1 Most features of Chaturai work without an account. Certain features — including cloud synchronization and higher plan limits — require you to create a Chaturai account using a valid email address.

4.2 You are responsible for:

• a) maintaining the confidentiality of your account credentials;
• b) all activity that occurs under your account;
• c) promptly notifying us at [email protected] of any unauthorized access or suspected security breach.

4.3 We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

5. Plans and Payments

5.1 Plan tiers

The Service is offered in free and paid tiers. The features, limits, and benefits of each plan are described on tooltera.com and within the Extension.

5.2 Pricing

• a) All prices and billing periods applicable to paid plans are those displayed at checkout at the time of purchase.
• b) Prices may change from time to time. Existing subscribers will be notified in advance of material price changes affecting their renewal.

5.3 Payment processor (merchant of record)

• a) Payments are processed by Lemon Squeezy (Lemon Squeezy LLC), which acts as the merchant of record for all paid plans.
• b) Lemon Squeezy is responsible for charging your payment method, calculating and collecting applicable taxes (including VAT, GST, and sales taxes), issuing invoices, and handling chargebacks.
• c) All payment-related terms, including billing cycles, payment methods, and invoicing, are governed by Lemon Squeezy's own terms of service and privacy policy, available at lemonsqueezy.com.

5.4 Renewals

Paid plans renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through the customer portal provided by Lemon Squeezy. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date.

5.5 Refunds

• a) Refund requests are evaluated on a case-by-case basis at our sole discretion.
• b) Where a refund is granted, it will be processed through Lemon Squeezy in accordance with their refund policy.
• c) Nothing in these Terms limits any statutory refund rights you may have under applicable consumer protection law in your jurisdiction.

5.6 Taxes

Any taxes displayed at checkout are collected and remitted by Lemon Squeezy as the merchant of record. You are responsible for any other taxes applicable to your use of the Service under the laws of your jurisdiction.

6. Acceptable Use

6.1 You agree not to:

• a) use the Service in violation of any applicable law or regulation;
• b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent such activity is expressly permitted by applicable law;
• c) interfere with, disrupt, or circumvent any security, authentication, or rate-limiting mechanisms of the Service;
• d) use the Service to infringe the intellectual property, privacy, or other rights of any third party;
• e) use the Service to transmit malware, spam, or any unlawful, harmful, or malicious content;
• f) resell, sublicense, or redistribute the Service or any portion of it without our express written permission;
• g) use automated means (bots, scrapers) to abuse the Service or evade plan limits;
• h) share a single paid account across multiple users in a way designed to circumvent plan limits.

6.2 We reserve the right to investigate any suspected violation of this Section 6 and to take any action we deem appropriate, including suspension or termination under Section 10.

7. Third-Party Services

7.1 The Service interacts with third-party AI platforms (ChatGPT, Gemini, Grok, Claude) and third-party infrastructure providers (including Supabase, Lemon Squeezy, and GitHub). Your use of those third-party services is governed by the respective terms and policies of those providers.

7.2 We do not control and are not responsible for the availability, content, accuracy, or behaviour of any third-party service. If a third-party platform changes or removes functionality (including DOM structure, APIs, or account features), Chaturai's organizational features for that platform may be affected, and we disclaim any liability arising from such changes.

8. Intellectual Property

8.1 Chaturai, including its name, logos, source code, design, and all associated materials, is owned by the Operator and is protected by applicable intellectual property laws.

8.2 Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to install and use the Service for personal or internal business purposes.

8.3 No other rights are granted. All rights not expressly granted in these Terms are reserved.

8.4 Your data remains yours. We claim no ownership over the folders, tags, snippets, or organizational data you create within the Service. You grant us only the limited rights necessary to host, transmit, and display that data to you across your devices as part of operating the Service.

8.5 Feedback

If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose, without obligation or compensation to you.

9. Service Availability and Modifications

9.1 We strive to keep the Service operational but do not guarantee that the Service will always be available, uninterrupted, error-free, or that it will continue to function correctly when third-party AI platforms change their interfaces, APIs, or policies.

9.2 We reserve the right to modify, suspend, or discontinue any part of the Service (including specific features, supported providers, or plan tiers) at any time, with or without notice.

9.3 Where a material change adversely affects paying subscribers, we will use reasonable efforts to provide advance notice via the Service, tooltera.com, or email.

9.4 Scheduled maintenance, emergency fixes, and third-party outages may cause temporary unavailability. Such unavailability does not constitute a breach of these Terms.

10. Suspension and Termination

10.1 Termination by you

You may stop using the Service at any time by uninstalling the Extension. To delete your Chaturai account, email [email protected] from the email address associated with your account, as described in the Privacy Policy.

10.2 Termination or suspension by us

We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if we reasonably believe that you have:

• a) breached these Terms, including the Acceptable Use provisions in Section 6;
• b) engaged in fraudulent, abusive, or unlawful activity;
• c) caused harm or risk of harm to us, other users, or third-party platforms;
• d) failed to pay any fees due under your paid plan.

10.3 Effect of termination

On termination:

• a) your licence to use the Service ends immediately;
• b) any pending or prepaid fees are non-refundable except where Section 5.5 or applicable law requires otherwise;
• c) Sections 8 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnity), 14 (Governing Law and Dispute Resolution), and 16 (General) survive termination.

11. Disclaimers

11.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to:

• a) implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• b) any warranty that the Service will meet your requirements, be uninterrupted, secure, or error-free;
• c) any warranty regarding the accuracy, reliability, or completeness of any content organized by the Service;
• d) any warranty that the Service will remain compatible with third-party AI platforms as those platforms evolve.

11.2 We make no warranty that cloud synchronization will preserve all data without loss in every circumstance. You are responsible for maintaining your own backups where appropriate.

11.3 No advice or information, whether oral or written, obtained from us or through the Service, creates any warranty not expressly stated in these Terms.

12. Limitation of Liability

12.1 To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• a) loss of profits, revenue, goodwill, or business opportunities;
• b) loss, corruption, or unavailability of data, including chat metadata, folders, tags, or snippets;
• c) cost of substitute services;
• d) damages arising from third-party services, including any AI provider, payment processor, or hosting provider;
• e) damages arising from your inability to access the Service due to third-party platform changes, outages, or account restrictions.

12.2 The limitations in this Section 12 apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

12.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including (where applicable) liability for death or personal injury caused by negligence, fraud, or any other liability that applicable consumer law prohibits us from excluding.

13. Indemnity

13.1 You agree to indemnify, defend, and hold harmless the Operator from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• a) your use or misuse of the Service;
• b) your breach of these Terms;
• c) your violation of any applicable law or the rights of any third party;
• d) any content or data you create, upload, or synchronize through the Service.

13.2 We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us.

14. Governing Law and Dispute Resolution

14.1 Governing law

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of Bangladesh, without regard to its conflict of laws principles.

14.2 Informal resolution

Before initiating any formal dispute, you agree to first contact us at [email protected] and attempt in good faith to resolve the matter informally. Most disputes can be resolved this way.

14.3 Binding arbitration

14.3.1 Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally under Section 14.2 shall be finally resolved by binding arbitration seated in Dhaka, Bangladesh, conducted in the English language, in accordance with the rules of arbitration applicable in Bangladesh at the time of the dispute.

14.3.2 The arbitration shall be conducted by a sole arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

14.3.3 Class action waiver. All claims must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.

14.3.4 Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction in Bangladesh to protect its intellectual property rights.

14.4 Exceptions

Nothing in this Section 14 prevents you from exercising any non-waivable rights available to you as a consumer under the mandatory law of your country of residence.

15. Changes to These Terms

15.1 We may modify these Terms from time to time. The "Last updated" date at the top of this document reflects the latest revision.

15.2 Material changes will be communicated through the Extension, tooltera.com, or by email (where reasonably practicable). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15.3 If you do not agree to any revised Terms, your sole remedy is to stop using the Service and, if applicable, cancel your paid plan.

16. General

16.1 Entire agreement

These Terms, together with the Privacy Policy and any additional terms displayed at checkout, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject matter.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

16.3 No waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

16.5 Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, war, civil unrest, governmental action, internet or telecommunications failures, third-party service outages, or denial-of-service attacks.

16.6 Notices

Any notice to us under these Terms must be sent by email to [email protected]. Notices to you may be sent to the email address associated with your account or posted within the Service.

16.7 No third-party beneficiaries

These Terms do not create any third-party beneficiary rights.

16.8 Relationship of the parties

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.

17. Contact

For any question, concern, or notice related to these Terms:

• Email: [email protected]
• Website: tooltera.com

These Terms of Service are provided in good faith to describe the terms on which Chaturai is offered. By using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms.